Shipping policy
SHIPPING POLICIES
Carriers & Turnaround
Based on your location, we automatically choose the best carrier to keep prices low and delivery fast.
For Domestic orders within the United States, you may select your level:
Standard • 4-6 days
Express • 3-5 days
Overnight • 2 days
These are estimates and not guaranteed. Orders may come sooner or later than this given timeframe, depending on variable circumstances.
For International orders, delivery time estimates vary by location and unfortunately are not customizable at this time.
Order Tracking
Once your order is packaged and labeled, we will update your order with the tracking information via email. If you for some reason do not receive a shipment notification with your tracking number, please email us with your order number at nightbloomsgoods@gmail.com
Once your order is confirmed as en route, the carrier is now responsible for it, and we are unable to provide any insight or modifications to the delivery. For further information you should contact the carrier. We recommend registering an online account with the carrier, which sometimes allows delivery modification. If your order becomes lost in the mail, it is the carrier's responsibility and you should file a claim with them. We are unable to provide refunds for items lost while under the responsibility of the carrier.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, your location, and your desired delivery time. Before the final checkout page you will be shown a few choices of what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock.
When the item becomes available we will ship you the rest of your order.
You will not be charged any additional shipping and handling for the second shipment.
Pre-Orders
At times, we will make some items available for pre-order. Purchasing a pre-order item reserves in your name a product from a future batch that will be shipped at a later date, upon completion. You will be charged at the time of purchase. Any quoted pre-order delivery times are based on production estimates and are subject to change, thus not guaranteed. You may cancel your pre-order at any time, provided that the shipping process is not already underway. To cancel a pre-order, e-mail us or hit the chat button.
International Orders
We will happily ship internationally, but please check with your local customs laws on whether or not you can have the kind of things we sell shipped to your country. Items held in customs can increase delivery times, so international delivery time estimates are not a guarantee.
Orders returned to us by customs will be refunded minus the postage and a 15% restocking fee.
Additionally, some countries may place an additional duty on your shipment. You the recipient will be required to pay this duty to release the package. We are not responsible for this fee, nor can we predict it.
Glass is very fragile and can break in transit. Our packaging is designed and labeled to prevent risk of damage as much as possible, but accidents still happen. Please inspect your package for damages before accepting delivery. If there are damages that look like they occurred in transit, you should deny the delivery. If you are unable to deny delivery, please contact the carrier and us asap.